AIG GROUP LIMITED HEALTHCARESM
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CareNet Find a Provider

CareNet will provide nurse triage services via a toll-free number 24 hours a day, 7 days a week, consisting of the following:

Nurse Triage Services Includes :

Each nurse call will be documented to include at least the following information :

 
Name of caller
Member's name
Date

Time call initiated and ended

Age
Sex
Date of birth
Address of the Member
Phone number calling from

Home number

Work number
Clinic location seen at
Patient Care Coordinator taking the call
Name of RN providing assistance
Chief complaint(s) of Member

Guidelines used

Member/caller understanding of instructions
Member/caller ability to repeat instructions (in own words

Member's/caller's intent

 
Documentation management will be HIPAA compliant.
 

Quality Assurance Plan

Customized triage calls reporting to Careington comprising of:

Inclination vs. disposition including:

 
EMS/911
ED Immediately
Call the PCP

See in 4 HRS

See in 24 HRS/Same day

See in 72 HRS/3 days

See in 2 weeks
Homecare/Self-care
CareNet provides deaf and foreign language services through the use of TDD and a language line service. This service can be accessed by members being triaged twenty-four (24) hours a day, seven (7) days a week, including holidays.
CareNet provides member's access to pre-recorded Health Information Library consisting of over 1,100 various topics including:
Aging
Health Quizzes
Alcohol Problems
Hearing

Allergies

HIV infection/AIDS

Arthritis
Hormonal Disorders

Back & Neck Problems

Infectious Disease
Blood & Circulatory Problems
Medication
Bones, Joints & Muscles

Men's Health

Brain & Nervous System
Mental & Emotional Health
Cancer
 Neurology
Cardiovascular Health
Newborn Care
 Child Health Development
Nutrition

Common Illnesses

Parenting & Family Life
Cosmetic Surgery
Reconstructive Surgery
Personal Safety

Dental Health

Pregnancy & Childbirth
Diabetes